The Service Leader – Human Resources supports daily HR operations, including recruitment, onboarding, employee records, training coordination, staff engagement, benefits administration and compliance with Malaysian employment regulations. Candidates should have a diploma or degree in human resources, business administration or a related field, together with relevant hotel or service-industry experience. Strong communication, organisation, confidentiality and interpersonal skills are expected. The successful candidate should be approachable, responsive and able to build positive relationships with employees and managers. Experience with HR systems, payroll support and handling workplace concerns is advantageous. Knowledge of Shangri-La standards and fluency in English are likely required; Malay and other languages would be useful.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group is known for warm Asian hospitality, high service standards and properties ranging from urban hotels to beach and island resorts. Its Malaysian portfolio includes well-established destinations such as Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang, as well as other hospitality operations. Employees typically work in a multicultural environment with structured service procedures, training opportunities and career mobility across the group. The company places strong emphasis on guest satisfaction, colleague development, professionalism and creating memorable experiences. Human Resources leaders help maintain employee engagement, support operational departments and ensure the workplace reflects Shangri-La’s values and service culture.
Malaysia offers hospitality opportunities in Penang, Langkawi, Sabah, Sarawak and coastal resort areas, with roles in hotels, restaurants, spas, events and tourism. Penang combines heritage streets, beaches and a lively food culture, while Langkawi offers a quieter island lifestyle, nature, water activities and a strong resort sector. Daily living is generally affordable compared with many international destinations, although accommodation in popular resort areas can be costly. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism workplaces. Foreign employees normally need an employment pass arranged and sponsored by the employer before starting work. Candidates should confirm visa eligibility, contract terms, accommodation, medical coverage and relocation support. Island locations may have fewer urban amenities, so transport, weather, healthcare access and internet availability should be considered before relocating.
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