The Front Office Agent welcomes guests, manages check-in and check-out, handles reservations and billing, responds to enquiries, coordinates with other hotel departments, and helps resolve guest concerns. Candidates typically need previous hotel front office or customer-service experience, good spoken and written English, professional presentation, basic computer and property-management-system skills, and the flexibility to work shifts, weekends, and public holidays. Knowledge of additional languages and experience with luxury hospitality are advantageous. Shangri-La expects candidates to be courteous, attentive, well organised, culturally aware, and committed to delivering personalised service while maintaining accurate records and confidentiality.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, refined guest experiences and strong focus on genuine care. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La properties commonly provide accommodation, dining, wellness, meetings and leisure facilities, serving both business and holiday guests. Employees are expected to demonstrate warmth, professionalism, cultural sensitivity and attention to detail. In the United Arab Emirates, the group is known for upscale properties serving a diverse international clientele. Front office team members play an important role in representing the brand, creating a welcoming arrival experience and ensuring that guest requests are handled efficiently throughout the stay.
The United Arab Emirates is a modern Gulf federation rather than an island, with major hospitality opportunities in Dubai, Abu Dhabi, Ras Al Khaimah and other emirates. Hotels, resorts, restaurants, attractions and cruise-related businesses regularly recruit front office, food and beverage, housekeeping and guest-relations staff. The culture blends Emirati traditions with a large international community; modest dress, respectful behaviour and awareness of Islamic customs are important. Lifestyle can be fast-paced and cosmopolitan, with excellent shopping, beaches, dining and desert activities, although summers are extremely hot. Most expatriate employees need employer sponsorship, a work permit, residence visa and medical screening. Employers may provide accommodation, transport, insurance and flights, but contracts should be checked carefully. Bring authenticated documents, budget for initial expenses and confirm accommodation, working hours, gratuity and leave before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...