The Information Technology Manager is expected to oversee hotel technology operations, including networks, servers, property-management systems, cybersecurity, telecommunications, hardware and user support. Candidates typically need a degree or diploma in Information Technology, Computer Science or a related field, along with several years of IT experience, preferably in hospitality. Strong knowledge of hotel systems, IT security, vendor management, budgeting and troubleshooting is desirable. The role requires leadership, effective communication and the ability to support colleagues and guests promptly. The successful candidate is expected to maintain reliable systems, protect company data, manage projects, train users and ensure technology services meet Shangri-La standards.
Shangri-La is a prominent luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and distinctive luxury accommodation. In the Philippines, Shangri-La properties include major city hotels and beach resorts, serving business travelers, families, events and leisure guests. Employees work in a multicultural environment where guest care, professionalism, teamwork and attention to detail are strongly valued. The company offers career opportunities across hotel operations, technology, food and beverage, finance, engineering, sales and guest services. An IT Manager supports this operation by keeping essential hotel systems secure, available and aligned with business and guest-service needs.
The Philippines is an archipelago with varied opportunities across Luzon, the Visayas and Mindanao. Manila and nearby business districts offer the largest technology and hospitality job market, while Cebu, Boracay, Palawan and other resort destinations provide opportunities in hotels, tourism and guest services. Filipino culture is welcoming, family-oriented and community-minded, with English widely used in workplaces. Lifestyle ranges from busy urban living and shopping to relaxed beach, diving and island communities. Living costs vary considerably; Manila is generally more expensive than provincial locations. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while requirements can include labor approvals, passport documents, medical checks and a local employment contract. Relocating candidates should confirm current rules with the Philippine Bureau of Immigration and their employer. Weather is tropical, with a rainy season and occasional typhoons, so location and transport planning are important.
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