The Training Supervisor supports the planning, coordination and delivery of employee training across the resort or hotel. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel experience and practical knowledge of training administration. The successful candidate should be confident presenting to groups, communicating with employees at all levels, preparing learning materials, maintaining training records and evaluating programme effectiveness. Shangri-La will expect a professional, approachable and organised individual who understands luxury-service standards, can coach colleagues effectively and is comfortable working flexible hospitality hours. Experience with onboarding, service culture, compliance training and learning-management systems is an advantage.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and branded residences across Asia, the Middle East, Europe and other international markets. Its portfolio includes Shangri-La, Traders, Kerry Hotels and JEN properties. The group is known for personalised service, strong guest relationships and a distinctive Asian hospitality culture. In the Philippines, Shangri-La operates well-known properties such as Shangri-La The Fort in Manila, Edsa Shangri-La and Shangri-La Mactan in Cebu. Employees generally work in a structured, service-focused environment with opportunities for professional development, cross-department experience and international hospitality exposure. Benefits vary by property and may include meals, uniforms, service charge, health coverage, training and staff accommodation or transport support.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol and other resort destinations, particularly in hotels, restaurants, tourism, events and wellness. Filipino culture is warm, family-oriented and highly English-speaking, making it relatively accessible for international workers. Lifestyle varies from busy urban living in Manila to a slower, beach-centred pace in Cebu, Boracay or Palawan. Costs are generally lower than in many Western countries, although central Manila and popular resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa; working on a tourist visa is not permitted. Employers commonly assist with documentation, but requirements should be confirmed with Philippine immigration authorities. New arrivals should budget for deposits, transport, healthcare and seasonal travel, and should research weather, typhoons and local accommodation before relocating.
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