The Service Manager – L&D / Service Excellence Manager is expected to lead training and service-quality initiatives at Shangri-La’s resort in the Maldives. Requirements typically include a diploma or degree in hospitality, learning and development, human resources, or a related field, along with several years of hotel or resort experience. Strong knowledge of guest-service standards, coaching, facilitation, performance evaluation, and training-needs analysis is important. The successful candidate should communicate confidently in English, work well with multicultural teams, and be comfortable delivering practical training across departments. The role requires a proactive, organised, and guest-focused professional who can improve employee capability, support brand standards, and promote a consistent culture of service excellence.
Shangri-La Hotels and Resorts is a luxury hospitality group originating in Asia and known for personalised service, elegant properties, and strong guest-experience standards. Its portfolio includes luxury hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La places significant emphasis on warm Asian hospitality, colleague development, responsible business practices, and consistent brand delivery. In the Maldives, Shangri-La operates Shangri-La’s Villingili Resort & Spa, a private-island resort in Addu Atoll offering villas, restaurants, wellness facilities, recreation, and experiences for international travellers. Employees generally work in a highly multicultural environment, with structured standards and opportunities to develop careers across hotel operations, leadership, and corporate functions.
The Maldives offers resort-based opportunities in hospitality, food and beverage, housekeeping, marine activities, engineering, wellness, finance, and training. Resort islands provide a very different lifestyle from Malé or inhabited local islands: accommodation, meals, recreation, and transport are often provided, but work can be demanding and the setting is remote. Maldivian culture is predominantly Muslim, so respectful dress and behaviour are expected, particularly on local islands; resort islands are more relaxed but still follow local laws. English is widely used in tourism, while Dhivehi is the national language. Foreign employees generally need employer sponsorship and a valid Employment Approval or work permit before starting work. Employers commonly arrange flights, medical checks, insurance, and accommodation, though terms vary. Before relocating, confirm contract details, leave, internet access, transport, visa processing, and whether the position is based in a remote atoll.
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