The Service Manager – F&B is expected to oversee daily food and beverage operations, maintain high service standards, manage guest satisfaction, and support the training and supervision of restaurant colleagues. Candidates should have relevant hospitality experience, preferably in a supervisory or management role within an upscale hotel or restaurant. Strong knowledge of food and beverage service, leadership, communication, complaint handling, and basic financial controls is expected. The role requires a professional appearance, flexibility to work shifts, weekends and public holidays, and the ability to coordinate effectively with kitchen, front office and other hotel departments. Familiarity with Shangri-La service standards and a commitment to personalised guest experiences would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Shangri-La provides accommodation, dining, events, wellness and leisure services, supported by comprehensive training and career-development opportunities. Its Malaysian properties serve business and leisure travellers and typically offer several restaurants, banquet facilities and resort amenities. Employees are expected to demonstrate genuine care, professionalism, teamwork and attention to detail while creating memorable guest experiences. Benefits and compensation vary by property, position and experience, and may include meals, uniforms, staff rates and other hotel-related benefits.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Roles are available in hotels, restaurants, resorts, tourism, events and wellness, with stronger demand for experienced supervisors and managers. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in hotels. Lifestyle costs vary: Kuala Lumpur is more urban and expensive, while island destinations such as Langkawi offer a slower, beach-oriented setting. Foreign employees generally need an employer-sponsored Employment Pass, and the hiring company normally handles the application and approval process. Applicants should confirm passport, qualification, medical and employment requirements before relocating. Accommodation, transport, meals and flights may be included in some hotel packages, but this varies by employer. Malaysia has tropical weather, so candidates should prepare for heat, humidity and seasonal heavy rain.
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