The Banking Consultant supports customers in an ANZ branch by understanding their needs, providing everyday banking assistance, explaining suitable products and services, and completing transactions accurately. The role generally requires strong customer service, communication and problem-solving skills, confidence using digital banking systems, and the ability to follow banking, privacy and compliance procedures. Previous retail, sales, cash-handling or banking experience is useful, although training may be provided. ANZ expects the successful candidate to build trusted customer relationships, identify appropriate solutions, contribute to branch targets, work collaboratively and deliver a positive experience. Flexibility, attention to detail, resilience and a genuine interest in helping people manage their finances are important.
ANZ Group Holdings Limited is one of Australia and New Zealand’s major banking groups, serving retail, small-business, commercial and institutional customers. Established in Australia, ANZ provides transaction accounts, home and personal lending, credit cards, savings, insurance, business banking and wealth-related services through branches, digital channels and specialist teams. The bank has a broad presence across Australia and New Zealand and also operates in selected international markets. ANZ places emphasis on customer service, responsible banking, digital capability, risk management and supporting customers through changing financial circumstances. Employees typically work in a regulated environment where privacy, security, compliance and accurate information are essential. A branch Banking Consultant helps connect customers with everyday banking support and suitable products while representing ANZ’s service standards in the local community.
Australia is an island country with employment opportunities in banking, technology, healthcare, education, construction, tourism, logistics and professional services. Melbourne and Sydney offer the largest financial-sector job markets, while Brisbane, Perth, Adelaide and regional centres can provide lower-cost alternatives and growing opportunities. Australian workplace culture is generally practical, direct and collaborative, with strong expectations around punctuality, inclusion, safety and work-life balance. Lifestyle options range from city living and cultural events to beaches, national parks and outdoor activities, although housing and transport costs vary considerably. Most overseas workers need an appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa; eligibility depends on occupation, qualifications, age and experience. Relocating involves arranging accommodation, tax and banking registration, healthcare access and, where relevant, professional checks. Applicants should confirm visa rules through the Australian Department of Home Affairs.
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