The Senior Lead – Process & Optimisation role is expected to improve operational processes, identify inefficiencies, simplify workflows and support consistent delivery across ANZ. Requirements typically include strong experience in process improvement, business transformation, operating-model design or continuous improvement, along with the ability to analyse performance data and translate findings into practical solutions. Candidates should demonstrate stakeholder management, structured problem-solving, project leadership and experience delivering measurable efficiencies in a complex organisation. Familiarity with process-mapping tools, governance, risk controls and change management is advantageous. The successful candidate will be expected to influence senior stakeholders, lead optimisation initiatives, manage competing priorities and embed sustainable improvements while maintaining customer outcomes and regulatory standards.
ANZ Bank is one of Australia and New Zealand’s major banking groups, providing retail, commercial and institutional banking services to customers across Australia, New Zealand and selected international markets. Its activities include everyday banking, home lending, business finance, payments, transaction banking, markets and financial advice. ANZ employs a large workforce across branches, corporate offices, technology centres and operational functions. The bank has been investing in digital banking, simpler customer experiences, operational resilience and more efficient ways of working. Its employees generally work in a regulated environment where risk management, responsible banking, customer protection and collaboration are important. As a large organisation, ANZ offers career opportunities across banking operations, technology, transformation, finance, risk, customer service and corporate functions.
Australia offers opportunities in banking, technology, healthcare, construction, education, professional services, logistics and skilled trades, with Melbourne, Sydney, Brisbane, Perth and Adelaide being major employment centres. Workplace culture is generally professional but relatively informal, with emphasis on teamwork, direct communication, work-life balance and workplace safety. Lifestyle varies from vibrant city living to coastal, regional and outdoor-focused communities; housing and transport costs can be high in the largest cities. Skilled applicants may need an employer-sponsored visa, such as the Temporary Skill Shortage visa, or may qualify for skilled independent or state-nominated pathways. Requirements depend on occupation, qualifications, experience, English ability and health and character checks. Candidates should confirm current rules through Australia’s Department of Home Affairs. Relocating usually requires budgeting for rent, healthcare, transport and initial settlement costs.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...