The Omnichannel Associate supports the planning, delivery and optimisation of customer engagement across digital and offline channels, helping Novartis provide relevant experiences to healthcare professionals and other stakeholders. Typical requirements include experience in marketing, digital communications, customer engagement, campaign coordination or a related discipline, along with strong project-management, communication and analytical skills. Familiarity with marketing automation, CRM platforms, content management systems and performance reporting is advantageous. The successful candidate is expected to collaborate effectively with brand, medical, sales, data and agency teams, manage multiple priorities, use insights to improve campaigns, maintain compliance with pharmaceutical standards and demonstrate a customer-focused, proactive approach.
Novartis is a global medicines company headquartered in Switzerland, focused on discovering, developing and delivering innovative treatments for serious and complex diseases. Its work spans areas such as oncology, immunology, neuroscience, cardiovascular and renal conditions, and other high-need therapeutic fields. Novartis combines pharmaceutical research, clinical development, data, technology and commercial expertise to improve patient outcomes. The company operates in Australia through teams involved in medical affairs, commercial operations, market access, regulatory activities and corporate functions. Employees typically work in cross-functional and internationally connected environments, with an emphasis on scientific innovation, ethical conduct, inclusion and patient impact. Novartis also invests in digital engagement and data-led customer experiences, making omnichannel roles relevant to the company’s broader efforts to communicate effectively with healthcare professionals and support appropriate access to medicines.
Australia is a large island continent with employment opportunities in healthcare, pharmaceuticals, technology, finance, engineering, education and professional services. Major locations include Sydney, Melbourne, Brisbane, Canberra, Perth and Adelaide; pharmaceutical and corporate roles are especially concentrated in Sydney and Melbourne. Australian workplace culture is generally collaborative, direct and reasonably informal, with strong expectations around inclusion, safety and work-life balance. Lifestyle options range from vibrant city living and diverse food scenes to beaches, national parks and outdoor activities. Skilled professionals may explore employer-sponsored visas, the Skills in Demand visa, or points-tested skilled migration pathways, depending on occupation, qualifications and experience. Requirements change, so applicants should check the Australian Department of Home Affairs website. Relocation planning should include accommodation, health insurance, tax registration, banking, transportation and the relatively high cost of housing in major cities.
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