Cust Life Cycle Mgt & Revenue Optimization

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role focuses on managing the customer lifecycle and improving revenue across acquisition, engagement, retention, cross-selling and reactivation activities. Candidates are expected to have experience in banking, customer analytics, marketing, product management or revenue optimization, along with strong commercial and analytical skills. The position typically requires the ability to interpret customer data, identify growth opportunities, design targeted campaigns, monitor profitability and collaborate with sales, product, risk and operations teams. Strong communication, project management and stakeholder-management abilities are important. Familiarity with customer relationship management tools, segmentation, digital banking journeys and performance dashboards would be advantageous. The successful candidate should be commercially minded, detail-oriented and comfortable turning insights into measurable business results.

About the employer

UOB, or United Overseas Bank, is a major Singapore-based bank with operations across Southeast Asia, including Indonesia. Established in 1935, the group provides consumer banking, business banking, commercial banking, wealth management, investment banking and treasury services. UOB has expanded its regional presence through organic growth and acquisitions, including the purchase of Citigroup's consumer banking businesses in several ASEAN markets. In Indonesia, the bank serves individual customers, entrepreneurs, local companies and multinational corporations through branches, relationship teams and digital channels. UOB emphasizes responsible banking, customer experience, innovation and long-term relationships. Its Jakarta operations offer exposure to a broad financial-services market and to regional projects involving digital transformation, data-driven customer engagement and cross-border business. Employees commonly work in collaborative, regulated and performance-focused environments, with opportunities to develop expertise across banking functions and Southeast Asian markets.