The Manager, Consumer AI will help develop and manage AI solutions that improve the guest journey, personalization, service, and commercial performance across Carnival’s cruise brands. Candidates are expected to have experience in artificial intelligence, machine learning, data products, digital strategy, or customer-facing technology. Strong project management, business analysis, communication, and cross-functional collaboration skills are important, along with the ability to translate complex technical concepts into practical business outcomes. The role may require a bachelor’s degree in technology, business, analytics, or a related field, plus experience delivering AI or digital products in a large organization.
Carnival Corporation & plc is one of the world’s largest leisure travel companies and operates a portfolio of cruise brands, including Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn, Cunard, Costa Cruises, AIDA Cruises, P&O Cruises, and P&O Cruises Australia. Headquartered in Miami, the company serves millions of guests each year across destinations worldwide. Carnival combines hotel-style hospitality, dining, entertainment, transportation, and destination experiences through a large fleet of ships. Its teams work across technology, marine operations, guest services, food and beverage, sales, finance, and corporate functions. The company continues to invest in digital platforms, data, and artificial intelligence to improve guest experiences, streamline operations, and support more personalized travel. Benefits and employment terms vary by position, location, and brand.
A cruise-based role offers access to ports, beaches, and island destinations, although a corporate Consumer AI position is more likely to be based in Miami than permanently onboard a ship. Cruise employment provides a multicultural workplace, international colleagues, travel opportunities, and exposure to destinations throughout the Caribbean and beyond. Life onboard can be busy and structured, with long working hours, shared accommodation for many shipboard roles, and limited personal space; corporate employees generally enjoy a more conventional lifestyle. Job opportunities range from technology and administration to hospitality, entertainment, marine operations, and guest services. Visa requirements depend on the job location and nationality. Shipboard employees commonly need a passport, medical clearance, background checks, and a seafarer or transit visa where applicable. Candidates relocating to Miami generally need valid U.S. work authorization, employer sponsorship, or an appropriate visa.
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