The Senior Manager, Booked Guest Ecommerce leads the strategy, development, and performance of digital products and online sales opportunities for guests after booking and before sailing. Requirements typically include a bachelor’s degree in business, marketing, ecommerce, technology, or a related field, along with several years of experience managing ecommerce, digital merchandising, customer journeys, analytics, and cross-functional programs. The successful candidate is expected to use data to improve conversion, revenue, and guest engagement; manage priorities across marketing, technology, revenue management, and shipboard teams; oversee testing and optimization; and communicate clearly with senior leadership. Experience in travel, hospitality, cruise, or other consumer-facing industries is highly desirable.
Carnival Cruise Line is one of the world’s best-known cruise companies and a major brand within Carnival Corporation & plc. Headquartered in Miami, Florida, Carnival operates a large fleet of contemporary cruise ships serving destinations throughout the Caribbean, Mexico, Alaska, Europe, and other popular vacation regions. The company focuses on creating fun, accessible holidays through onboard entertainment, dining, recreation, accommodation, and shore experiences. Its business also includes extensive digital commerce, allowing guests to purchase excursions, dining packages, beverages, internet plans, activities, and other services before and during their cruise. Carnival employs shore-based professionals and international shipboard teams across commercial, technology, marine, hotel, culinary, guest services, and operational functions. Its workplace culture generally emphasizes teamwork, innovation, customer satisfaction, safety, and delivering memorable experiences for guests.
This role is primarily based in Miami and supports cruise operations rather than being located on a specific island. Cruise employment offers opportunities in hotel services, food and beverage, entertainment, guest relations, marine operations, retail, technology, sales, and administration. Life on a ship is multicultural, structured, and fast-paced, with shared accommodation for many crew members, scheduled shifts, onboard dining, recreation areas, and limited personal space. Employees travel between ports and may experience destinations across the Caribbean and beyond, although work responsibilities continue during port calls. Visa and documentation requirements depend on nationality and assignment; shipboard employees commonly need a valid passport, medical clearance, background checks, and relevant seafarer or transit visas such as C1/D for United States entry. Shore-based employees relocating to Miami need appropriate U.S. work authorization, housing, and health coverage. Carnival normally provides role-specific guidance during recruitment.
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