The Small Business Specialist supports small-business customers in the Rundle Mall Optus store by understanding their telecommunications needs and recommending suitable mobile, internet, device and business solutions. Requirements typically include retail or consultative sales experience, strong customer-service skills, confidence using digital systems, and the ability to understand and explain technology clearly. The successful candidate is expected to achieve sales targets, build lasting customer relationships, deliver a professional in-store experience, manage customer enquiries effectively and contribute positively to the wider team. Experience with small-business customers, telecommunications or solution selling is advantageous, while product training is generally provided.
Optus is one of Australia’s leading telecommunications companies and part of the Singtel Group, a major communications and technology organisation headquartered in Singapore. Optus provides mobile, broadband, voice, entertainment and business technology services to millions of customers across Australia. Its business division supports small businesses, enterprises and government customers with connectivity, cloud, cybersecurity, collaboration and managed technology solutions. Optus operates retail stores, customer-service centres, network facilities and corporate offices throughout the country. The company promotes customer focus, innovation, teamwork and inclusive employment practices. Employees may receive structured product training, performance incentives and opportunities to develop careers across retail, sales, technology and business operations.
Australia offers opportunities in telecommunications, retail, technology, healthcare, construction, education, logistics and professional services. Major employment centres include Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra; Adelaide generally has a more relaxed pace and lower living costs than the largest capitals. Australian culture is informal, multicultural and strongly focused on work-life balance, fairness and outdoor activities. Lifestyle options range from beaches and national parks to cafés, festivals and sporting events. People relocating for work should research rent, transport, healthcare, taxation and workplace rights. Most overseas workers need an appropriate visa, such as an employer-sponsored, skilled, graduate or working-holiday visa, depending on eligibility and occupation. Permanent relocation may require skills assessment, English-language evidence and health and character checks. Visa rules change, so applicants should confirm requirements through the official Australian Department of Home Affairs website.
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