The Retail Consultant role involves welcoming customers, understanding their communication and technology needs, and recommending suitable Optus products, services and plans. The position requires strong customer service and sales skills, confident communication, basic digital and technology knowledge, and the ability to work effectively in a busy retail environment. Previous retail, telecommunications or consultative sales experience is advantageous, but a positive attitude and willingness to learn are also important. The successful candidate is expected to achieve sales and service targets, create an engaging customer experience, maintain accurate product knowledge, process transactions correctly, and contribute positively to the store team. Weekend and public-holiday availability may be required.
Optus is one of Australia's leading telecommunications companies and part of the Singtel Group, a major communications technology organisation headquartered in Singapore. Optus provides mobile, broadband, entertainment, cloud, business and digital services to consumers, organisations and government customers. Its retail stores help customers select mobile plans, internet services, devices and accessories while providing ongoing support and advice. The company operates across Australia and focuses on connectivity, digital innovation and improving customer experiences. As an employer, Optus offers opportunities in retail, technology, engineering, customer operations, sales, corporate services and business solutions. Retail employees are central to the customer-facing business, representing the brand in local communities and helping people choose products that suit their everyday communication and entertainment needs.
Australia is a large island continent with job opportunities in telecommunications, healthcare, construction, education, hospitality, technology, retail and professional services. Major employment centres include Melbourne, Sydney, Brisbane, Perth and Adelaide; Pakenham is in Melbourne's southeast and offers a suburban lifestyle with access to the city. Australian culture is generally informal, multicultural and work-focused, with strong attention to workplace safety, equality and work-life balance. Lifestyle options include beaches, national parks, sport, cafés and outdoor activities, although housing and transport costs can be significant. Skilled migrants may explore employer-sponsored visas, the Skilled Independent or State Nominated pathways, while working holiday visas suit eligible young travellers. Applicants should check current requirements with the Department of Home Affairs. Relocating usually involves arranging a visa, tax file number, bank account, accommodation, health insurance and transport. English proficiency is important for customer-facing roles.
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