The Small Business Specialist supports small and medium-sized business customers by understanding their telecommunications needs and recommending suitable Optus mobile, internet and technology solutions. The role is likely based in a retail or customer-facing environment and involves achieving sales targets, building lasting customer relationships, handling enquiries, completing administration and staying informed about products and promotions. Candidates should have experience in sales, retail, telecommunications or customer service, along with strong communication and negotiation skills. A proactive, commercially minded attitude, confidence working with business owners, good digital literacy and the ability to work as part of a team are expected. Flexibility to work retail hours, including weekends, may also be required.
Optus is one of Australia's leading telecommunications and digital services companies and a wholly owned subsidiary of Singapore Telecommunications Limited, commonly known as Singtel. The company provides mobile and fixed-line services, broadband, entertainment, cloud, cybersecurity and business technology solutions to consumers, small businesses, government and large enterprises. Optus operates a nationwide communications network and serves millions of customers across Australia. Its business teams help organisations connect employees, manage communications and adopt digital services, while its consumer operations focus on mobile, internet and entertainment products. Optus promotes customer-focused service, innovation, inclusion and teamwork. Employees may work across retail stores, contact centres, technical operations, corporate offices and enterprise sales environments.
Australia offers opportunities in telecommunications, technology, healthcare, construction, education, hospitality, logistics and professional services. Melbourne and Sydney have the largest corporate and technology markets, while regional areas such as Mornington provide a more relaxed lifestyle and growing local-business communities. Australian workplace culture is generally informal, practical and collaborative, with emphasis on punctuality, safety and work-life balance. Living costs are high, especially for housing in major cities, but employees usually benefit from established healthcare, public services and outdoor recreation. Skilled workers may explore employer-sponsored visas, the Skilled Independent or State Nominated pathways, or working holiday options where eligible. Visa requirements depend on occupation, qualifications, age, English ability and sponsorship. New arrivals should arrange accommodation, tax and banking details, health insurance where needed, and understand public transport and workplace rights before relocating.
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