Retail Consultant, Mornington

Job Description

The Retail Consultant represents Optus in-store by welcoming customers, understanding their communication and entertainment needs, and recommending suitable mobile, internet and digital products. The role typically requires strong customer service and communication skills, confidence using technology, retail or sales experience, and the ability to work toward individual and team targets. Candidates are expected to create positive customer experiences, explain products clearly, process transactions accurately, manage store presentation, and remain adaptable in a fast-paced environment. Weekend and public-holiday work may be required. A genuine interest in technology, a proactive attitude and the ability to build trust with customers are important.

Company Info

Optus is one of Australia's major telecommunications and digital services companies and is part of the Singtel Group, headquartered in Singapore. It provides mobile and fixed broadband services, telecommunications solutions, entertainment, cloud and digital products to consumers, businesses and government customers. Through its retail stores, online channels and service teams, Optus helps customers stay connected with mobile devices, internet services and related technology. The company employs people across Australia in retail, customer care, engineering, network operations, sales and corporate functions. Its customer-facing roles focus on helpful advice, product knowledge and achieving a convenient, personalised experience. Optus operates in a competitive market, so employees are generally expected to be commercially aware, collaborative and comfortable learning new technologies and services.

Destination Guide

Australia offers employment opportunities in telecommunications, retail, healthcare, construction, technology, education, hospitality and professional services. Major opportunities are concentrated in Melbourne, Sydney, Brisbane, Perth, Adelaide and Canberra, while regional centres can offer retail, tourism and trades work. Australian workplaces are generally informal, practical and diverse, with emphasis on punctuality, safety, teamwork and clear communication. Lifestyle varies from urban cultural activities and cafés to beaches, national parks and outdoor sports. Living costs are high in major cities, especially rent and transport. Visa options include employer-sponsored visas, skilled migration, student visas and Working Holiday visas, depending on nationality, age, qualifications and occupation. Before relocating, check eligibility, work rights, health insurance, tax requirements and local rental conditions. Mornington is a coastal area south of Melbourne with a relaxed lifestyle, but commuting and housing costs should be considered.