The Retail Consultant role involves welcoming customers, understanding their telecommunications needs, and recommending suitable Optus mobile, internet, and digital products. The successful candidate should have retail, sales, or customer service experience, strong communication skills, confidence using technology, and a customer-first attitude. You will be expected to achieve sales targets, provide accurate product information, process transactions, resolve customer enquiries, maintain attractive store standards, and work effectively as part of a team. Flexibility to work weekends, public holidays, and varied retail hours is generally required. A positive, energetic approach and the ability to build rapport with customers are important.
Optus is one of Australia’s leading telecommunications and digital services companies and part of the Singtel Group, headquartered in Singapore. It provides mobile and fixed broadband services, entertainment, business connectivity, cloud solutions, and other digital products to consumers and organisations across Australia. Optus operates a nationwide retail and service network supported by digital channels, contact centres, technical teams, and corporate functions. The company focuses on connecting people and businesses through communications technology while improving customer experiences and expanding its digital offerings. As part of Singtel, Optus has access to regional expertise and capabilities across Asia-Pacific. Its retail employees represent the brand directly, helping customers select products, understand plans, and receive ongoing support.
Australia offers opportunities in retail, telecommunications, healthcare, construction, technology, hospitality, education, and professional services, with major employment centres in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. Its culture is generally informal, multicultural, and community-oriented, with strong emphasis on workplace safety, fairness, and work-life balance. Lifestyle choices range from beaches and outdoor activities to vibrant arts, dining, and sporting scenes. Living costs, especially rent, can be high in major cities. Foreign workers usually need an appropriate visa, such as an employer-sponsored, skilled, graduate, or working-holiday visa; eligibility depends on nationality, occupation, age, and qualifications. Relocating involves arranging work rights, accommodation, tax registration, banking, healthcare access, and transport. Australia is geographically large, so location and commuting options should be considered carefully.
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