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Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Malaysia Shangri-La MYR 1,700–2,500 per month, potentially plus service charge, meals and other hotel benefits*
Job Description

The Waiter/Waitress supports food and beverage service across In Room Dining, banquets and Spice Market Café. Requirements typically include secondary education, relevant hotel or restaurant experience, basic English communication skills, good grooming and customer-service ability. The successful candidate is expected to take orders accurately, serve food and beverages professionally, maintain cleanliness and hygiene standards, handle guest requests courteously and work effectively during busy shifts. Flexibility is important because the role may involve rotating schedules, weekends, public holidays and movement between different outlets. Knowledge of food safety, menu items and point-of-sale systems is advantageous. A positive attitude, teamwork, reliability and willingness to learn are essential.

Company Info

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. The company operates hotels, resorts and city properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is known for personalised service, comfortable accommodation, distinctive dining and strong attention to guest experience. Its properties commonly offer restaurants, lounges, banquet facilities, wellness services and business or leisure amenities. In Malaysia, Shangri-La operates established hospitality properties and provides career opportunities in food and beverage, rooms, culinary operations, engineering, sales and corporate support. The group generally values courtesy, teamwork, cultural awareness, professional presentation and continuous service improvement. Employees may receive structured training, staff meals, uniforms, accommodation or transport support depending on the property and employment terms.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and other resort destinations. Langkawi is an island known for beaches, island tours, duty-free shopping and a relaxed lifestyle, while Penang combines heritage architecture, diverse food and a lively urban culture. Resort jobs commonly include food and beverage service, housekeeping, culinary work, front office, spa operations and guest activities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Living costs vary, with resort islands often requiring careful budgeting for accommodation and transport. Foreign workers generally need an employer-sponsored employment pass or work permit before starting work; requirements depend on nationality, role and sector. Candidates should confirm accommodation, service charges, medical checks, contract terms and visa responsibilities directly with the employer.