The F&B Reservation Executive manages dining reservations, responds to guest enquiries, maintains accurate booking records, and coordinates seating arrangements with restaurant and service teams. Candidates should have experience in restaurant reservations, food and beverage operations, or hotel guest services, together with good spoken and written English. Knowledge of reservation systems, telephone etiquette, and Microsoft Office is useful. The role requires a friendly, organised, detail-oriented person who can handle busy periods, special requests, cancellations, and last-minute changes professionally. Flexibility to work shifts, weekends, and public holidays is normally expected. Strong communication skills and a genuine interest in delivering personalised guest service are essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, high service standards, and properties ranging from city hotels to island and beach resorts. In Malaysia, Shangri-La operates well-established hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah, and other destinations. Employees typically work in a multicultural environment with opportunities to develop careers across rooms, food and beverage, guest relations, sales, and hotel management. The company places strong emphasis on personalised service, professional presentation, teamwork, guest satisfaction, and operational consistency. Benefits may include staff meals, uniform, training, service charge, medical coverage, and discounted stays, depending on the property and employment contract.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Hotels, restaurants, beach resorts, cruise operators, and tourism businesses regularly recruit staff in food and beverage, housekeeping, front office, culinary operations, and guest services. Life in Malaysia is generally affordable, with excellent food, tropical weather, modern shopping areas, and a culture shaped by Malay, Chinese, Indian, and indigenous communities. Langkawi and Penang provide island lifestyles, while Kuala Lumpur offers more career progression and urban convenience. Foreign nationals usually need an employment pass or other employer-sponsored work authorisation; working on a tourist visa is not permitted. The employer normally manages immigration approval, although requirements vary by nationality and role. Candidates should confirm accommodation, transport, salary, service charge, insurance, and visa arrangements before relocating.
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