The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training at Shangri-La in Malaysia. Typical requirements include a diploma or degree in human resources, hospitality, education or a related field, experience in hotel operations or training, strong communication skills and confidence in facilitating workshops. The successful candidate is expected to identify development needs, maintain training records, coordinate induction programmes, support performance improvement and promote Shangri-La service standards. A professional, organised and approachable manner is important, together with good English, teamwork, discretion and the ability to work with colleagues from different cultures.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and extensive guest-focused training. Shangri-La properties in Malaysia serve business and leisure travellers and typically offer accommodation, restaurants, events, wellness facilities and conference services. Employees may benefit from structured learning, exposure to international hospitality practices and opportunities to progress within a large hotel network. The company generally looks for people who are service-minded, culturally aware, dependable and committed to creating memorable guest experiences.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and education, with particularly strong demand in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle varies from busy city living to relaxed coastal and island communities; food, nature and affordable regional travel are major attractions. Langkawi, Penang and parts of Sabah suit resort professionals, while Kuala Lumpur provides broader career options. Foreign employees normally need an employer-sponsored employment pass, and the company must handle approval through Malaysian immigration authorities. Candidates should confirm eligibility, medical requirements, contract terms, accommodation and taxation before relocating. Costs are generally moderate, though central Kuala Lumpur and popular resort areas can be more expensive.
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