Floor Supervisor

Job Description

The Floor Supervisor oversees housekeeping operations on assigned guest floors, ensuring bedrooms, corridors and public areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory ability, attention to detail, good communication skills and familiarity with hotel operating procedures. The candidate is expected to allocate duties, inspect rooms, coordinate with Front Office and Maintenance, respond professionally to guest requests, manage supplies and support staff training. Flexibility to work shifts, weekends and public holidays is essential. Cantonese, English and additional language skills may be advantageous in Hong Kong’s international hotel environment.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and associated with warm Asian hospitality, high service standards and memorable guest experiences. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties commonly offer accommodation, restaurants, conference facilities, spas and leisure amenities. Shangri-La places strong emphasis on personalised service, colleague development, ethical business practices and creating a welcoming environment for guests and employees. In Hong Kong, the company operates prominent luxury hotels serving business travellers, leisure guests, families and events. Employees can expect structured hotel operations, multicultural teams and opportunities to build careers across rooms division, food and beverage, culinary, commercial and corporate functions.

Destination Guide

Hong Kong offers strong opportunities in luxury hotels, tourism, restaurants, finance, retail, aviation, technology and professional services. The culture blends Cantonese traditions, international influences, festivals, excellent food and a fast-paced working style. Life is convenient but expensive, especially housing; public transport is efficient, and beaches, hiking trails, islands and country parks provide easy escapes from the city. Most overseas employees require an employment visa sponsored by their employer, normally supported by a confirmed job offer, relevant qualifications or experience and proof that the role cannot readily be filled locally. Dependants may usually apply for accompanying visas. Before relocating, confirm salary, accommodation support, insurance, tax, working hours and visa arrangements. Hong Kong uses the Hong Kong dollar, and Cantonese is dominant, while English is widely used in hotels and business.