Floor Supervisor

Job Description

The Floor Supervisor is expected to oversee daily restaurant or food-and-beverage floor operations, ensuring attentive service, smooth coordination, cleanliness and compliance with Shangri-La standards. Responsibilities typically include supervising service colleagues, assigning duties, handling guest requests and complaints, monitoring table turnover, supporting opening and closing procedures, and coordinating with the kitchen and other hotel departments. Candidates should have hospitality or restaurant experience, strong communication and leadership skills, a service-focused attitude, and the ability to work shifts, weekends and public holidays. Familiarity with hotel operations, point-of-sale systems and food-safety procedures is advantageous. Fluency in English is normally required, while additional languages and relevant Singapore work authorization may be preferred.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian service, elegant accommodation and extensive guest facilities. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a large city resort near Orchard Road, offering guestrooms, suites, restaurants, lounges, meeting facilities, gardens, leisure amenities and wellness services. The property serves business travellers, families, tourists, groups and events, creating opportunities across food and beverage, rooms, culinary, engineering, finance and guest services. Employees are generally expected to demonstrate genuine care, professionalism, teamwork and attention to detail while maintaining the brand's high service standards. Benefits and staff privileges vary according to the position, employment terms and applicable Singapore regulations.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology, healthcare and logistics. Its multicultural society reflects Chinese, Malay, Indian and international influences, with English widely used alongside Mandarin, Malay and Tamil. The lifestyle is safe, clean and convenient, supported by excellent public transport, modern healthcare, diverse food and active shopping and entertainment districts. Housing can be expensive, especially near central areas, so newcomers often compare shared accommodation and locations close to MRT lines. Foreign candidates normally need an employer-sponsored work pass; eligibility depends on the role, salary, qualifications and prevailing Ministry of Manpower requirements. Employers usually guide successful applicants through the application process. Before relocating, confirm the contract, salary, accommodation, medical coverage, working hours and visa conditions, and budget for deposits and everyday living costs.