The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel systems. Requirements typically include previous hotel reservations, front office or customer-service experience, strong communication skills and confidence using reservation or property-management systems. Good English is essential, while additional languages are advantageous. The successful candidate is expected to provide accurate, prompt and courteous service, understand room types, rates, packages and promotions, and maximise bookings while following Shangri-La standards. Attention to detail, numerical accuracy, teamwork, problem-solving ability and flexibility to work shifts, weekends and public holidays are important. Experience with Opera or similar systems and knowledge of Singapore’s hotel market may be preferred.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its distinctive service, comfortable accommodation and warm, personalised guest experience. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. Shangri-La Singapore is a well-established city resort near Orchard Road, offering rooms, suites, restaurants, meeting facilities and recreational amenities. Employees typically work in a multicultural environment where guest care, professionalism, teamwork and attention to detail are highly valued. The company provides opportunities across hotel operations, food and beverage, sales, finance, engineering and corporate functions. Benefits and employment terms vary by position and may include staff meals, uniforms, training, healthcare coverage and hotel accommodation or travel-related privileges, subject to local policy and eligibility.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and central business districts. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is efficient, healthcare and public services are reliable, and the lifestyle combines modern shopping and dining with parks, beaches and cultural neighbourhoods. Housing can be expensive, especially in central areas, so many newcomers share apartments or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, while eligibility depends on salary, qualifications and prevailing government rules. Arrange the pass before starting work, confirm accommodation and benefits with the employer, and budget for deposits, transport and daily expenses.
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