Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles hotel calls, guest requests, internal communications and service enquiries professionally and efficiently. Requirements typically include a friendly telephone manner, clear spoken English, good listening and communication skills, basic computer knowledge, and the ability to remain calm while managing several requests. Previous hotel, contact-centre or customer-service experience is advantageous. The successful candidate is expected to provide prompt and accurate assistance, record and follow up on guest requests, protect guest confidentiality, coordinate with hotel departments, and maintain Shangri-La’s service standards. Shift work, including nights, weekends and public holidays, is generally required. Additional language skills and familiarity with hotel systems may be helpful.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts and exceptional guest service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under the Shangri-La brand, alongside related hospitality businesses. Shangri-La Singapore is a well-established luxury hotel known for its landscaped grounds, comfortable accommodation, restaurants, meeting facilities and warm Asian hospitality. Employees typically work in a multicultural environment where attention to detail, courtesy and personalised service are highly valued. The company offers opportunities across hotel operations, including guest services, food and beverage, housekeeping, engineering, sales and administration. Benefits and career development may vary according to the position, employment contract and local regulations, but hospitality experience with Shangri-La can provide useful exposure to international service standards.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and retail. Hotel roles are especially common in central districts, Marina Bay, Orchard, Sentosa and the airport area. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Public transport is clean, reliable and extensive, while food centres, shopping malls, parks and cultural neighbourhoods make daily life convenient. Rent can be expensive, particularly near the city centre, so shared accommodation or housing farther from central areas may be practical. Foreign workers generally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to eligibility and government approval; eligibility depends on salary, qualifications and sector requirements. Candidates should confirm the exact pass, benefits and relocation support directly with Shangri-La before accepting an offer.