The Service Leader – Finance Shared Services is expected to oversee finance support processes, maintain accurate and timely financial records, and ensure strong service delivery to hotels or business units. Responsibilities may include supervising transactional accounting, reviewing reconciliations and reports, monitoring controls, resolving escalated issues, and improving shared-services procedures. Candidates should generally have a degree or professional qualification in accounting or finance, relevant experience in hotel finance or shared services, and knowledge of accounting systems and internal controls. Strong leadership, communication, analytical, organizational, and problem-solving skills are required. Experience with hospitality finance, process improvement, and systems such as SAP or similar platforms would be advantageous.
Shangri-La Group is a global luxury hospitality company founded in Hong Kong and recognized for its hotels, resorts, and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Its operations cover accommodation, restaurants and bars, banqueting, wellness, events, and corporate support functions such as finance and technology. Shangri-La promotes warm hospitality, professional development, teamwork, and guest-focused service. In Malaysia, the group has operated well-known hotels and resorts in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. A Finance Shared Services role typically supports efficient, standardized financial operations across hotels or regional business units while maintaining compliance, accuracy, and high internal service standards.
Malaysia offers career opportunities in hospitality, finance, shared services, technology, manufacturing, tourism, and education. Popular island and coastal destinations include Penang, Langkawi, Tioman, Redang, and parts of Sabah, while Kuala Lumpur is the main corporate hub. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business, alongside Malay and other languages. Lifestyle ranges from busy city living to relaxed beach communities, with generally affordable food, transport, and housing compared with many global cities. Foreign employees normally need an employer-sponsored Employment Pass, and approval depends on role, qualifications, salary, and immigration rules. Relocating candidates should confirm sponsorship, medical requirements, accommodation, tax obligations, and dependent visas before accepting an offer. Island locations may have fewer specialist services and higher logistics costs than major cities.
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