The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth front-office service, guest satisfaction, safety, and coordination between departments. Requirements typically include a degree or diploma in hospitality or a related field, several years of hotel experience, and strong knowledge of reception, reservations, guest relations, and service recovery. Candidates should have excellent communication and leadership skills, sound judgment, confidence handling complaints, and the flexibility to work rotating shifts, weekends, and holidays. Shangri-La expects a professional, guest-focused manager who can support colleagues, maintain brand standards, and make effective decisions in a busy luxury-hotel environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, and extensive dining, leisure, and event facilities. In the Philippines, Shangri-La operates well-established properties serving business travelers, tourists, families, and corporate clients. Employees generally work in a structured, service-oriented environment with emphasis on guest care, professionalism, teamwork, and operational excellence. The group also provides opportunities for hospitality training, internal development, and international career mobility. Specific duties, benefits, and compensation vary by property, experience, and location.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers, particularly in hotels, resorts, restaurants, events, and travel services. Workplace culture is generally warm, relationship-oriented, and respectful, with English widely used in professional settings. Island living can provide a relaxed lifestyle, beaches, outdoor activities, and a lower cost of living than many major international destinations, although transport, healthcare, and housing vary considerably by area. Foreign employees normally need an appropriate work permit and visa sponsored or supported by the employer; requirements depend on nationality, contract, and role. Filipino applicants should prepare valid identification, education records, employment references, and any hospitality certifications. Relocating employees should confirm accommodation, insurance, taxes, transport, and local registration before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...