The Revenue Optimization Manager is responsible for maximising hotel revenue through pricing, forecasting, inventory control and demand analysis. Requirements typically include a degree or diploma in hotel management, business, finance or a related field, along with several years of revenue management or reservations experience, preferably in an upscale hotel environment. Strong knowledge of revenue-management systems, Excel, market trends and distribution channels is expected. The successful candidate should be analytical, commercially minded and confident working with sales, marketing, reservations and operations teams. Shangri-La will expect excellent communication, attention to detail, sound business judgement and the ability to convert data into effective pricing and strategy decisions.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group operates under well-known brands including Shangri-La, Traders, Kerry and JEN. Its properties are recognised for personalised service, comfortable accommodation, destination dining and strong attention to guest experience. In Malaysia, Shangri-La operates established city and resort properties, offering career opportunities in hotel operations, commercial strategy, food and beverage, finance and corporate functions. The company generally provides an international working environment, structured professional standards and opportunities to develop within a global hospitality network.
Malaysia offers opportunities in hotels, resorts, tourism, revenue management, food and beverage, events and business services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and Johor. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in hospitality workplaces. Lifestyle costs are moderate compared with many international destinations, although Kuala Lumpur and popular resort islands can be more expensive. Langkawi, Penang and the Sabah islands provide beaches, nature and a relaxed lifestyle, while cities offer better transport and career progression. Foreign professionals normally need employer sponsorship for an Employment Pass, with approval and documentation handled through the company. Candidates should secure a written offer, confirm accommodation and insurance, and check current Malaysian immigration requirements before relocating.
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