The Assistant Director of Sales, RSR & GSH is expected to support Shangri-La's sales strategy across resort sales, reservations and group or leisure segments. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel or resort sales experience, strong knowledge of local and international markets, and proven success in achieving revenue targets. The candidate should be confident in managing key accounts, developing partnerships, preparing sales plans, coordinating with revenue and operations teams, and representing the resort professionally. Excellent communication, negotiation, presentation and leadership skills are essential, along with flexibility to travel and work with multicultural teams.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for Asian-inspired service, distinctive guest experiences and strong standards in accommodation, dining, wellness and events. Shangri-La properties range from city hotels to beachfront and island resorts, serving leisure travellers, corporate guests and large groups. Employees generally work in multicultural environments with opportunities for professional development, internal mobility and exposure to international hospitality operations. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang, Sabah and other major tourism markets. The company places emphasis on genuine hospitality, commercial performance, teamwork, service consistency and building long-term relationships with guests, travel partners and corporate clients.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, particularly in resort sales, food and beverage, guest services, events and revenue management. Island destinations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities and strong tourism communities, while Kuala Lumpur offers more urban career and transport advantages. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Living costs vary, with island housing and imported goods sometimes costing more. Foreign employees normally need employer sponsorship for an Employment Pass, with approval and documentation arranged through the company. Candidates should confirm eligibility, dependent arrangements, insurance and accommodation before relocating. Weather is tropical year-round, with monsoon conditions varying by coast.
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