The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or employee-development experience. Strong presentation, coaching, communication and organisational skills are essential. The successful candidate is expected to identify learning needs, manage training calendars and budgets, support onboarding, maintain development records and work closely with department heads. Experience in luxury hospitality, instructional design, competency-based training and Malaysian employment practices would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its warm Asian hospitality. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving business and leisure travellers with accommodation, dining, meetings, wellness and resort experiences. Shangri-La places strong emphasis on personalised service, colleague development, cultural understanding and responsible business practices. In Malaysia, its properties are associated with major urban and resort destinations, offering employees opportunities to work with international guests and multicultural teams. The company generally promotes structured learning, internal mobility and service excellence, making it a suitable environment for an experienced Learning & Development professional who enjoys coaching employees and shaping hospitality standards.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, wellness and events, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Langkawi is the country’s best-known resort island, while Penang combines heritage culture, food and a lively urban lifestyle. Malaysian workplaces are multicultural, with Malay, Chinese, Indian and international communities; English is widely used in hospitality, alongside Bahasa Malaysia. Life is generally affordable compared with many major international cities, although accommodation costs vary by resort location. Employees usually enjoy tropical weather, diverse food, beaches and outdoor activities, but should prepare for heat and monsoon seasons. Foreign nationals normally need an employment pass sponsored and arranged by the employer before starting work. Relocation commonly involves passport checks, medical or immigration documentation and proof of qualifications. Confirm visa terms, housing, transport and benefits directly with Shangri-La before accepting an offer.
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