Outlet Manager

Job Description

The Outlet Manager is responsible for the daily operation, service standards, profitability and guest experience of an assigned restaurant or food and beverage outlet at Shangri-La Singapore. Candidates typically need relevant hospitality or restaurant management experience, strong knowledge of food and beverage operations, excellent communication skills and the ability to lead and coach a multicultural team. The role requires effective scheduling, inventory and cost control, complaint resolution, sales promotion and compliance with health, safety and service procedures. The successful candidate is expected to be hands-on, commercially aware, professional and guest-focused, while maintaining Shangri-La’s luxury service standards and supporting smooth coordination with kitchen, banquet and other hotel departments.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and thoughtfully designed properties. Shangri-La Singapore is a large luxury hotel set in landscaped surroundings near Orchard Road, offering guest rooms, suites, restaurants, recreational facilities, meeting spaces and extensive event services. Its food and beverage outlets serve local and international guests and are an important part of the hotel’s overall experience. Employees work in a multicultural environment with opportunities to develop hospitality, leadership and customer-service skills. Benefits may include staff meals, service-related incentives, training, employee rates and access to regional career opportunities, depending on the position and employment terms.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, technology, finance and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Daily life is safe, clean and highly convenient, supported by excellent public transport, reliable services and diverse food options. Housing can be expensive, particularly near the city centre, so many workers choose shared accommodation or areas well connected by the MRT. Singapore is warm and humid throughout the year, with frequent rain. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, subject to government eligibility rules and quotas. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, medical coverage and deposits, and confirm accommodation and visa arrangements before relocating.