The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or dining outlet, ensuring excellent guest service, smooth service delivery, and compliance with Shangri-La standards. Typical requirements include a degree or diploma in hospitality, food and beverage, or a related field, along with several years of experience in hotel or restaurant operations. The candidate should have strong communication, leadership, problem-solving, and guest-relations skills. Responsibilities may include supervising staff, coordinating shifts, monitoring quality and hygiene, handling guest concerns, supporting sales targets, controlling costs, and assisting with training and performance management. Flexibility to work weekends, holidays, and varied shifts is expected.
Shangri-La Group is a major luxury hospitality company founded in Asia, operating hotels, resorts, residences, and related businesses worldwide. Its properties are known for warm Asian hospitality, refined service, comprehensive facilities, and strong attention to guest comfort. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, Edsa Shangri-La, Manila, and Shangri-La Mactan, Cebu. The company employs professionals across food and beverage, rooms, events, wellness, engineering, and corporate functions. Employees generally work in structured, service-focused environments with opportunities for training and career development. Depending on the position and property, benefits may include meals, uniforms, service charge, medical coverage, staff rates, and other hotel-specific allowances.
The Philippines is an archipelago with varied opportunities in Manila, Cebu, Boracay, Palawan, and other tourism destinations. Hospitality jobs are concentrated in hotels, resorts, restaurants, casinos, and travel businesses, while larger cities also offer careers in business services and technology. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle ranges from busy urban living in Manila to relaxed coastal life in Cebu or resort islands. Costs vary considerably; Manila and major tourist areas are generally more expensive than provincial locations. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and work visa. Applicants should confirm current requirements with the employer and Philippine authorities before relocating. Local transport, tropical weather, and occasional typhoons should also be considered.
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