Waiter / Waitress - Cafe Malacca

Job Description

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking food and beverage orders, serving dishes and drinks, clearing tables, processing payments, and maintaining high service standards. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant and professional manner, and a strong customer-service focus. Knowledge of English is generally expected; Cantonese or other languages may be advantageous. The role requires attention to detail, teamwork, physical stamina, and flexibility to work shifts, weekends, and public holidays. Candidates are expected to follow food-safety procedures, understand menu items, respond courteously to guest requests, and represent Shangri-La’s service standards at all times.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and exceptional guest service across Asia and international markets. The group operates properties under the Shangri-La, Kerry, JEN, and Traders brands, serving business and leisure travellers. Its hotels typically offer restaurants, meeting facilities, wellness services, and guest experiences influenced by local culture. Shangri-La places strong emphasis on warm hospitality, professionalism, staff development, and attention to detail. Café Malacca is associated with the Kowloon Shangri-La in Tsim Sha Tsui and focuses on Malaysian and Southeast Asian cuisine in a refined hotel setting. Employees generally work in a multicultural environment with opportunities to build experience in food and beverage operations and progress within the wider hospitality group.

Destination Guide

Hong Kong offers many opportunities in hotels, restaurants, retail, finance, technology, logistics, and professional services, with hospitality roles concentrated in areas such as Tsim Sha Tsui, Central, Causeway Bay, and the airport. The culture blends Cantonese traditions, international influences, festivals, excellent dining, and efficient public transport. Lifestyle is fast-paced and urban, with compact housing, higher living costs, hiking trails, beaches, islands, and extensive shopping and entertainment. Overseas employees normally need an appropriate work visa before starting employment; the employer commonly supports applications under the General Employment Policy, subject to eligibility and a confirmed job offer. Candidates should budget carefully for rent, deposits, transport, and daily expenses. Relocation is easiest with employer guidance, valid travel documents, medical or background checks where required, and confirmed accommodation. Hong Kong is generally safe and well connected, although Cantonese skills can improve daily integration and career prospects.