The Waiter/Waitress serves guests in In Room Dining, banquet functions, or Spice Market Café, taking orders, explaining menu items, delivering food and beverages, clearing tables, and maintaining high service standards. Candidates should have customer-service experience, preferably in a hotel or restaurant, along with good spoken English and a pleasant, professional manner. The role requires teamwork, attention to detail, basic product knowledge, and the ability to work shifts, weekends, and public holidays. Applicants should be physically fit, well groomed, reliable, and comfortable working in a busy hospitality environment. Knowledge of additional languages and previous experience with international guests would be advantageous.
Shangri-La Group is a leading international hospitality company founded in Hong Kong and recognized for its luxury hotels, resorts, and distinctive Asian-inspired service. Its portfolio includes Shangri-La, Kerry Hotels, JEN, and Traders properties across Asia, the Middle East, Europe, Australia, and North America. Shangri-La hotels are known for comfortable accommodation, extensive dining facilities, wellness services, and attentive guest care. In Malaysia, the group operates properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees generally work in multicultural teams and receive exposure to international hospitality standards. Depending on the property and position, benefits may include staff meals, uniforms, training, medical coverage, accommodation support, service charge, and opportunities for career progression within the wider group.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island locations such as Langkawi and Penang provide jobs in hotels, restaurants, events, tourism, and guest services, with a relaxed lifestyle, tropical scenery, beaches, and relatively affordable living compared with many international destinations. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, and English is widely used in hotels and tourist areas. Employees should expect warm weather, shift work, and a friendly but service-focused workplace. Foreign nationals normally need an employment pass or work permit arranged and sponsored by the employer; working on a tourist visa is not permitted. Before relocating, confirm the written offer, accommodation, transport, medical coverage, service charge, and visa responsibilities. Penang and Langkawi are popular choices for those seeking a balance between resort living and access to amenities.
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