The F&B Reservation Executive manages restaurant and dining reservations, answers guest enquiries, records bookings accurately, coordinates table availability, and supports smooth communication between guests and restaurant teams. Candidates are generally expected to have hospitality, restaurant, reservations, or customer-service experience, strong English communication skills, good telephone etiquette, and confidence using reservation or hotel systems. Knowledge of additional languages, attention to detail, and the ability to remain calm during busy periods are valuable. The role requires a polished, guest-focused manner, reliable follow-up, teamwork, and flexibility to work shifts, weekends, and public holidays.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its brands are known for warm Asian hospitality, personalised guest service, and high standards in accommodation, dining, wellness, and events. Shangri-La properties typically provide structured training, multicultural workplaces, and opportunities to develop careers across hotel operations. In Malaysia, the group has operated well-known hotels and resorts serving business travellers, leisure guests, families, and events. Employees are expected to demonstrate professionalism, genuine care, teamwork, cultural awareness, and a consistent commitment to guest satisfaction.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations, with demand in hotels, restaurants, tourism, events, and guest services. Penang and Langkawi provide island lifestyles with beaches, food culture, and a slower pace, while Kuala Lumpur offers more corporate opportunities and urban amenities. Malaysian culture is multicultural, blending Malay, Chinese, Indian, and Indigenous traditions, with Bahasa Malaysia and English widely used in hospitality. Foreign employees normally need an employer-sponsored Employment Pass, and the company generally handles the application and eligibility process before work begins. Relocation costs, accommodation, transport, and medical coverage should be confirmed with the employer. Living expenses vary, with resort islands often costing more for housing and imported goods. Employees should respect local customs, weather patterns, and dress expectations.
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