Housekeeping Coordinator

Job Description

The Housekeeping Coordinator supports the department by coordinating room assignments, updating housekeeping status, handling guest requests, communicating with Front Office and Engineering, and maintaining accurate records. Candidates should have strong organisation, communication and problem-solving skills, along with a service-focused attitude and good attention to detail. Previous experience in hotel housekeeping, rooms division or a coordination role is preferred. The position requires confidence using hotel systems and office software, professional telephone manner, flexibility to work shifts, weekends and public holidays, and the ability to remain calm in a busy environment. Fluent English is generally expected; Cantonese and other languages may be advantageous. The successful candidate is expected to protect guest privacy, follow Shangri-La service standards and support efficient daily operations.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The company operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its guest experience focuses on warm, personalised service, quality accommodation, dining, wellness and memorable local experiences. Shangri-La hotels typically provide structured operational training, opportunities for internal development and an international working environment. The group places strong emphasis on hospitality standards, teamwork, guest satisfaction and responsible business practices. In Hong Kong, Shangri-La properties serve business and leisure travellers and offer experience across rooms, food and beverage, events, spa and other hotel departments.

Destination Guide

Hong Kong is a compact, highly connected city with a harbour, mountains and numerous outlying islands, although the main employment centres are on Hong Kong Island and Kowloon. Hospitality offers opportunities in luxury hotels, restaurants, events, tourism, cruise services and guest relations. The culture blends Cantonese traditions with international influences; respect, punctuality and efficient service are valued. Life is energetic and convenient, with excellent public transport, varied food, shopping, hiking and beaches, but accommodation and daily expenses can be high. Overseas employees generally need an appropriate work visa before starting employment. The employer usually supports sponsorship, while applicants must meet qualifications, provide a valid passport and complete immigration procedures. Research housing, healthcare, taxes and transport costs before relocating. Shared accommodation or living in the New Territories can reduce expenses, and an Octopus card makes commuting straightforward.