Service Manager - Sous Chef

Job Description

The Service Manager – Sous Chef supports the Chef de Cuisine or Executive Chef in managing daily kitchen operations, food preparation and service standards. Requirements typically include culinary training, several years of professional kitchen experience, and previous supervisory or sous chef responsibility, preferably in a luxury hotel or resort. The candidate is expected to lead and motivate kitchen colleagues, maintain consistent food quality and presentation, control costs and wastage, follow food safety and hygiene regulations, and coordinate effectively with service and stewarding teams. Flexibility for shifts, weekends and public holidays, strong communication skills, creativity and the ability to work under pressure are essential.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for warm Asian hospitality, high service standards and professionally managed guest experiences. Its Malaysian properties include luxury city hotels and island or resort destinations, offering accommodation, restaurants, wellness facilities, events and extensive food and beverage operations. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork and operational excellence. A Service Manager – Sous Chef can expect to work in a structured hotel environment with demanding quality standards, multicultural colleagues and opportunities to develop expertise in culinary leadership, menu execution, cost management and kitchen administration.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, catering and tourism, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Island life in Langkawi combines beaches, outdoor activities and a relaxed community, while Penang offers richer heritage, stronger urban amenities and a celebrated food culture. Malaysian society is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, although Malay is the national language. Living costs are generally moderate, but island accommodation and transport can be more expensive. Foreign employees usually need an employer-sponsored Employment Pass, with approval and eligibility handled by the company before starting work. Candidates should confirm housing, medical coverage, taxes, transport and contract terms, and be prepared for humid weather, seasonal rain and rotating hospitality shifts.