The Service Leader/Executive – Learning & Development supports the hotel’s training strategy by coordinating induction, service training, compliance programmes and ongoing employee development. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, training coordination or learning and development. Strong communication, presentation and organisational skills are expected, as well as confidence working with employees at different levels. The candidate should be service-oriented, approachable, discreet and capable of maintaining training records, evaluating programme effectiveness and supporting Shangri-La’s service standards. Knowledge of Malaysian employment practices and proficiency in English are useful; additional languages may be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, high service standards and distinctive resorts and city hotels. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels commonly provide accommodation, restaurants, banqueting, wellness facilities and conference services. Shangri-La places strong emphasis on colleague development, guest satisfaction, teamwork and cultural awareness. In Malaysia, the company has operated well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Sayang, offering career opportunities across hotel operations, culinary services, engineering, finance, sales and human resources.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Roles are available in hotels, restaurants, resorts, events, tourism and corporate support, with stronger seasonal demand in island and beach locations. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in tourism, while Bahasa Malaysia is the national language. Lifestyle varies from busy city living to relaxed coastal communities, with generally affordable food and transport outside central Kuala Lumpur. Foreign workers normally require an employer-sponsored work permit or Employment Pass, and should confirm eligibility, medical checks and documentation before travelling. Relocation costs, accommodation, insurance and tax arrangements should be discussed with the employer. Langkawi and Penang offer island living, but major shopping, healthcare and professional services are more accessible in larger cities.
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