The Service Associate – Reservations Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality or reservations experience, strong communication skills, attention to detail and good knowledge of English; familiarity with hotel reservation systems is advantageous. The role requires accurate data entry, professional telephone manners, prompt follow-up and the ability to handle changing guest needs. The successful candidate is expected to support occupancy and revenue targets, coordinate with Front Office and other departments, maintain accurate records and deliver Shangri-La’s high standard of personalised service. Shift work, weekends and public holidays may be required.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The company is recognised for warm Asian hospitality, personalised guest service and premium accommodation, dining and wellness experiences. Shangri-La Singapore is a well-established luxury hotel set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, event facilities and recreational amenities. Employees typically work in a multicultural environment where service quality, teamwork, professionalism and attention to detail are strongly valued. The group provides opportunities across hotel operations, food and beverage, reservations, events, finance and corporate functions. Benefits and development opportunities vary according to the position, employment terms and local regulations.
Singapore is a compact, modern island city with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare, logistics and education. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The culture is multicultural, orderly and fast-paced, with excellent public transport, reliable services and strict regulations. Housing can be expensive, particularly near central districts, although public transport makes commuting from areas such as Queenstown, Geylang, Tampines or Woodlands practical. Food courts, neighbourhood markets, parks and waterfront areas make everyday life convenient, while Orchard Road and Marina Bay offer entertainment and shopping. Foreign workers generally need employer-sponsored permission before starting work. Hospitality roles may use an S Pass or Work Permit, subject to current eligibility rules, quotas and salary requirements; professional roles may qualify for an Employment Pass. Confirm visa conditions and relocation costs with the employer and Singapore’s Ministry of Manpower.
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