The Floor Supervisor is responsible for overseeing daily restaurant operations, coordinating service staff, maintaining service standards, handling guest requests and complaints, and supporting smooth communication between front and back of house. Candidates should have relevant experience in hotel or restaurant operations, strong knowledge of food and beverage service, and good English communication skills. A customer-focused attitude, leadership ability, sound problem-solving skills, and flexibility to work shifts, weekends and public holidays are expected. Familiarity with point-of-sale systems and basic cash-handling procedures is advantageous. The successful candidate should be well presented, attentive to detail, calm under pressure and committed to delivering Shangri-La’s high standards of hospitality.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Hotel Singapore is a landmark luxury property set within extensive tropical gardens, offering guest rooms, restaurants, event facilities, wellness services and recreational amenities. The company places strong emphasis on genuine hospitality, personal development, teamwork and attention to detail. Employees typically work in a multicultural environment and serve international leisure, business and events guests. The organisation offers opportunities across hotel operations, food and beverage, culinary services, housekeeping, guest relations and corporate functions. Benefits and career progression can vary according to the position, employment contract and local regulations.
Singapore is a compact, highly developed island city with strong employment opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare and logistics. The city is multicultural, with English widely used alongside Malay, Mandarin and Tamil. Singapore offers excellent public transport, reliable infrastructure, high personal safety and a busy lifestyle combining shopping, dining, arts and outdoor spaces. Accommodation and everyday expenses, especially rent, can be relatively high. International employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on salary, qualifications and occupation; the employer generally submits the application to the Ministry of Manpower. New arrivals should confirm pass eligibility, medical requirements, accommodation and tax obligations before relocating. Singapore’s tropical climate is hot and humid throughout the year, with frequent rain, so lightweight clothing and flexibility are useful for hospitality work.
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