Reservation Executive

Job Description

The Reservation Executive manages guest room bookings, amendments, cancellations, and related enquiries through phone, email, and reservation systems. The role typically requires hospitality or customer-service experience, strong communication skills, attention to detail, and confidence using hotel reservation and computer systems. Candidates should be service-oriented, organised, commercially aware, and comfortable working shifts, weekends, and public holidays. Fluency in English is essential, while additional languages are advantageous. The successful candidate is expected to maintain accurate records, explain room rates and hotel facilities clearly, support occupancy and revenue goals, and coordinate effectively with Front Office, Sales, and other hotel departments to ensure a smooth guest experience.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for hotels, resorts, and serviced residences across major cities and leisure destinations. The group operates under a strong service culture centred on genuine care, warm Asian hospitality, and memorable guest experiences. Shangri-La Singapore is a long-established luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens, and wellness amenities. The property serves business travellers, leisure guests, families, and major corporate and social events. Employees typically work in a multicultural environment with opportunities to develop hotel operations, guest-service, and leadership skills. As with many international hotel groups, employment benefits may include staff rates, training, career mobility, and access to group-wide opportunities, although specific terms depend on the position and employment contract.

Destination Guide

Singapore is a compact, highly developed island city-state with strong employment opportunities in hospitality, tourism, finance, technology, healthcare, retail, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in its languages, festivals, food, and neighbourhoods. Life is convenient and safe, with excellent public transport, reliable services, modern shopping areas, and extensive dining options. Housing can be expensive, particularly near central districts, so many workers choose shared accommodation or areas connected by MRT. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or relevant Work Permit; eligibility depends on salary, qualifications, experience, and current government rules. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, healthcare, and deposits, and should verify employment terms, pass eligibility, and relocation support before accepting an offer.