Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and transferring internal and external calls, handling guest requests, recording messages, providing hotel information, and coordinating with relevant departments. Candidates should have strong spoken English, a pleasant telephone manner, good listening and communication skills, and basic computer knowledge. Previous hotel, call-centre, or customer-service experience is advantageous. The role requires professionalism, discretion, accurate information handling, and the ability to remain calm while managing several requests. Flexibility to work rotating shifts, including nights, weekends, and public holidays, is expected. Additional language skills and familiarity with hotel telephone or property-management systems may be helpful.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, personalised guest service, and high standards in accommodation, dining, wellness, and events. Shangri-La Singapore is an established luxury hotel set in extensive landscaped grounds near Orchard Road. It serves business and leisure travellers and includes guest rooms, suites, restaurants, meeting facilities, recreational amenities, and a variety of service departments. Employees typically work in a multicultural environment where courtesy, attention to detail, teamwork, grooming, and service consistency are highly valued. Career opportunities may be available across front office, food and beverage, housekeeping, culinary, engineering, finance, and other hotel functions.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in festivals, languages, food, and neighbourhoods. The lifestyle is convenient and generally safe, with excellent public transport, efficient services, modern shopping areas, green spaces, and vibrant hawker centres. Accommodation and daily expenses can be high, especially near central districts, so new arrivals should budget carefully and compare shared housing options. Foreign employees generally need an employer-sponsored work pass; the Employment Pass is aimed at qualifying professional roles, while the S Pass and Work Permit cover other eligible positions subject to requirements and quotas. Employers normally submit applications, and approval depends on salary, qualifications, nationality, and sector rules. Secure a written offer, confirm the pass type, and check current requirements with Singapore’s Ministry of Manpower before relocating.