The Co-ordinator, Operation Services (Attractions) supports the smooth and safe operation of hotel attractions and recreational activities. Requirements typically include customer-service experience, strong communication and organisational skills, basic computer proficiency, and the ability to work shifts, weekends and public holidays. Experience in hospitality, attractions, recreation or guest activities is advantageous. The successful candidate is expected to welcome guests warmly, coordinate bookings and activity schedules, explain safety procedures, maintain accurate records, respond promptly to guest enquiries, and work closely with other departments. A service-minded, energetic and responsible approach is essential, together with the ability to remain calm and effective in a busy environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company is recognised for warm Asian hospitality, personalised guest service and high standards across accommodation, dining, wellness and leisure experiences. In Singapore, Shangri-La operates the renowned Shangri-La Singapore and has a strong reputation for luxury service, landscaped surroundings, restaurants and family-friendly facilities. Employees generally work in a multicultural environment with opportunities to develop careers in hotel operations, guest relations, food and beverage, events and recreation. The organisation places emphasis on service excellence, teamwork, professional conduct and creating memorable experiences for guests.
Singapore is a compact, highly developed island city with strong employment opportunities in hospitality, tourism, attractions, retail, aviation, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is convenient and generally safe, with excellent public transport, modern healthcare, efficient services and diverse food options. Housing and everyday costs can be high, especially in central areas, so accommodation and benefits should be reviewed carefully when accepting a role. Singapore has a tropical climate with year-round heat and humidity, frequent rain and no distinct winter. Foreign employees normally need an employer-sponsored work pass, such as an S Pass or Employment Pass, subject to salary and eligibility requirements. Employers usually manage the application. New arrivals should arrange accommodation, transport access, banking and medical coverage before relocating.
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