The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by developing revenue from resort sales representatives, global sales offices, corporate accounts, travel partners and other key markets. The role typically requires a degree or diploma in hospitality, tourism, business or a related field, together with several years of hotel sales experience, preferably in an upscale or luxury property. Strong knowledge of leisure, corporate and international travel markets is expected. The successful candidate should be commercially minded, confident in negotiations, comfortable presenting to clients, and able to build long-term relationships. Excellent English communication, leadership, budgeting, forecasting, CRM and team-coordination skills are important, along with flexibility to travel and meet demanding sales targets.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, personalised service and high-quality accommodation. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties generally serve leisure travellers, corporate guests, groups and events, with facilities such as restaurants, spas, meeting venues and recreational activities. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu. The company places strong emphasis on guest satisfaction, service standards, commercial performance, employee development and responsible business practices. Sales leadership roles usually involve collaboration with hotel operations, regional sales teams and global distribution partners.
Malaysia offers varied opportunities in hotel sales, tourism, food and beverage, events, technology, finance and international business. For island living, Langkawi is relaxed and resort-focused, Penang combines beaches with a lively heritage city, and Sabah’s islands offer diving, nature and outdoor tourism. Kuala Lumpur is not an island but remains the country’s main commercial centre and a common base for regional hotel careers. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business, while Bahasa Malaysia is the national language. Lifestyle costs are moderate compared with many global cities, though major resort locations can be more expensive. Foreign employees normally need employer sponsorship for an Employment Pass, and approval must be secured before working. Relocation involves passport, medical, qualification and police-clearance documents, plus accommodation and local banking arrangements.
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