The Learning & Development Manager is responsible for planning, coordinating and evaluating employee training across the hotel. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with several years of training or hotel experience. The successful candidate should understand adult learning methods, onboarding, leadership development and performance improvement. Strong communication, presentation, coaching and organisational skills are essential, as is confidence working with employees at all levels. Experience using learning platforms, preparing training budgets and measuring programme effectiveness is advantageous. The candidate is expected to support Shangri-La service standards, build a strong learning culture and work closely with department heads to identify development needs.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its Malaysian portfolio includes prominent city hotels and resort destinations, serving business travellers, leisure guests, families and large events. Shangri-La places strong emphasis on genuine hospitality, employee development, professional standards and guest satisfaction. Employees may receive structured training, career mobility, hotel benefits and opportunities to work within an international network. The company’s culture generally values warmth, teamwork, cultural awareness, service excellence and continuous improvement, making it a suitable environment for an experienced Learning & Development professional.
Malaysia offers hospitality, tourism, education, technology and service-sector opportunities, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi, Penang, Tioman, Redang and the Perhentians provide a relaxed lifestyle, beaches, diving and resort employment, while Kuala Lumpur offers a faster urban environment and broader career options. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels and business. Living costs vary, with resort islands often requiring employer accommodation or transport. Foreign nationals normally need an employment pass sponsored by their employer, and the company must meet Malaysian immigration requirements before work begins. Applicants should confirm salary, accommodation, medical cover, relocation support and contract terms. Climate is tropical, hot and humid year-round, with monsoon conditions varying by coast and season.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...