The Senior Contact Centre Specialist supports customers through complex enquiries, complaints and service issues, while aiming to deliver a positive and efficient customer experience. Requirements typically include contact-centre experience, strong communication and problem-solving skills, confidence using customer relationship systems, and the ability to manage challenging interactions professionally. The candidate is expected to meet service and quality targets, take ownership of customer outcomes, follow Optus procedures, identify opportunities to improve processes, and support colleagues through coaching or knowledge sharing. Flexibility to work rotating shifts, including evenings, weekends or public holidays, may be required.
Optus is one of Australia's leading telecommunications and digital services providers and part of the Singtel Group, headquartered in Singapore. It delivers mobile, broadband, entertainment, cloud, cybersecurity and business communication services to consumers, government and enterprise customers. Optus operates a large national network and employs people across customer service, technology, engineering, sales and corporate functions. Its customer-facing teams help millions of Australians stay connected and resolve service needs across phone, digital and retail channels. The company promotes collaboration, inclusion, innovation and customer-focused outcomes. The role is based in Macquarie Park, Sydney, where Optus has a major corporate and technology campus. Benefits may include employee discounts, wellbeing support, career development and flexible working arrangements, depending on the position and employment terms.
Australia is a large island continent with job opportunities concentrated in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra. Telecommunications, healthcare, construction, technology, education, hospitality and professional services are major employment areas. Australian workplace culture is generally direct, collaborative and respectful, with strong emphasis on safety, inclusion and work-life balance. Lifestyle options range from beaches and outdoor activities to vibrant arts, dining and sporting scenes, although housing and transport costs can be high in major cities. Skilled migrants may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or temporary graduate options; eligibility depends on occupation, qualifications, experience and English ability. Before relocating, check official Department of Home Affairs requirements, secure appropriate health insurance, budget for rent and understand tax and superannuation arrangements. Sydney offers extensive public transport, but commuting distances can be significant.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...