Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Job Description

This role serves guests in In-Room Dining, Banquets, or Spice Market Café, taking orders, delivering food and beverages, setting tables, clearing service areas, and handling guest requests professionally. Applicants should have hospitality or food-and-beverage experience, good spoken English, a service-minded attitude, and the ability to work shifts, weekends, and public holidays. Knowledge of restaurant service standards, point-of-sale systems, food hygiene, and additional languages is advantageous. The successful candidate is expected to be well presented, punctual, physically fit, attentive to detail, and capable of working efficiently as part of a multicultural team while maintaining Shangri-La’s standards of guest care.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for warm Asian hospitality, high service standards, and distinctive properties ranging from city hotels to beach resorts. Shangri-La provides opportunities in food and beverage, rooms, culinary operations, events, engineering, wellness, and corporate functions. In Malaysia, its properties include urban and resort hotels serving both domestic and international guests. Employees generally work in structured, multicultural environments with training, career development, staff benefits, and opportunities for internal mobility. The group places strong emphasis on guest satisfaction, professionalism, teamwork, personal presentation, and consistent delivery of its signature service culture.

Destination Guide

Penang Island, home to George Town and several major resorts, offers hospitality opportunities in hotels, restaurants, cafés, events, tourism, retail, and wellness. The island blends Malay, Chinese, Indian, and international influences, reflected in its festivals, architecture, languages, and famous street food. Lifestyle is generally relaxed, with beaches, heritage areas, hiking trails, markets, and a busy dining scene, although traffic and humidity can be challenging. Living costs are moderate by Malaysian standards, with accommodation varying widely between George Town, Batu Ferringhi, and suburban areas. Foreign workers normally need an employer-sponsored employment pass or relevant work permit; working before approval is not permitted. Employers usually guide the application, medical checks, and onboarding process. Candidates should confirm salary, service charge, accommodation, meals, transport, insurance, and permit responsibilities before relocating.