F&B Reservation Executive

Job Description

The F&B Reservation Executive manages dining reservations, guest enquiries and booking records for the hotel’s restaurants and bars. The role typically requires a diploma or certificate in hospitality, previous experience in food and beverage reservations, restaurants or front office, and good spoken and written English. Knowledge of reservation systems, telephone etiquette and basic computer applications is expected; additional languages are an advantage. The successful candidate should be organised, friendly, attentive to detail and comfortable handling busy periods, special requests, cancellations and guest complaints. They are expected to coordinate closely with restaurant teams, provide accurate information about menus and promotions, and deliver the courteous, personalised service associated with Shangri-La.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The company is known for warm Asian hospitality, high service standards and a broad range of accommodation, dining, wellness and event facilities. Shangri-La properties employ people across guest services, food and beverage, culinary operations, housekeeping, engineering, finance and management. In Malaysia, the group operates established properties serving business travellers, leisure guests, families and large events. Employees generally work in a professional, guest-focused environment where presentation, teamwork, service recovery and attention to detail are important. Career development, training and internal mobility are commonly promoted within the wider group, although benefits and working conditions vary by property and employment contract.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and guest services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is the best-known island destination, with a relaxed lifestyle, beaches, resort employment and a strong international tourism market. Penang combines island living with a vibrant food culture, heritage districts and a larger local community. Malaysian culture is diverse, shaped by Malay, Chinese, Indian and Indigenous traditions, with English widely used in hospitality. Living costs are generally moderate, though tourist islands can be more expensive than mainland cities. Employees should expect tropical weather, multicultural workplaces and service schedules that include weekends and public holidays. Foreign nationals normally need an employer-sponsored employment pass or appropriate work permit before starting work; requirements vary by nationality and role. Secure the job offer first, confirm accommodation and transport, and check immigration conditions with the employer or Malaysian authorities.