Security Supervisor

Job Description

The Security Supervisor is responsible for protecting guests, colleagues, property and hotel assets while maintaining a safe and welcoming environment. Requirements typically include supervisory experience in hotel security, hospitality, law enforcement or a related field; strong knowledge of emergency procedures, access control, incident reporting and local safety regulations; and good communication skills in English and Cantonese. The successful candidate is expected to lead and coach security officers, monitor patrols and surveillance systems, respond calmly to incidents, coordinate with police or emergency services when necessary, and provide professional guest service. Shift work, weekends and public holidays are normally required.

Company Info

Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The company places strong emphasis on Asian-inspired hospitality, attentive personal service, colleague development and creating memorable experiences for guests. Shangri-La hotels commonly provide extensive food and beverage facilities, wellness services, meeting spaces and business or leisure amenities. In Hong Kong, the group operates well-established luxury properties serving international travellers, corporate guests and local residents. Employees typically work in a multicultural environment with structured hotel procedures, professional standards and opportunities to develop within the wider hospitality network.

Destination Guide

Hong Kong offers strong opportunities in hotels, finance, retail, aviation, technology, healthcare and international business. Hospitality roles are concentrated around Hong Kong Island, Kowloon and major resort areas, with luxury hotels frequently recruiting experienced supervisors. The culture blends Cantonese traditions with international influences; politeness, efficiency and respect for hierarchy are valued. Lifestyle is energetic, urban and convenient, with excellent public transport, diverse dining, hiking trails, beaches and vibrant nightlife. Housing is expensive, so employer accommodation or a housing allowance can be important. Overseas professionals generally need an employment visa sponsored by the hiring company, and approval depends on qualifications, relevant experience and a confirmed job offer. Applicants should prepare passports, certificates, references and police-clearance documents where required. Learn basic Cantonese phrases, budget carefully and expect long shifts in hospitality.