The Sales Coordinator supports Shangri-La’s sales team by managing correspondence, preparing proposals and reports, coordinating client appointments, maintaining customer records, and assisting with sales activities and events. The role typically requires strong administrative and organizational skills, clear written and spoken English, good knowledge of Microsoft Office, attention to detail, and the ability to manage deadlines. Previous hotel sales, reservations, or customer-service experience is advantageous. As an Emirati National position, the candidate must hold UAE nationality and meet applicable Emiratisation requirements. The successful candidate is expected to be professional, service-focused, discreet, commercially aware, and comfortable working collaboratively in a fast-paced luxury-hospitality environment.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, residences, and other properties across Asia, the Middle East, Europe, North America, and Africa. The brand is known for personalized service, elegant accommodation, international dining, wellness facilities, and its long-standing philosophy of Asian hospitality. In the United Arab Emirates, Shangri-La operates high-end properties serving leisure travelers, corporate guests, groups, and events. Employees generally work in multicultural teams and support demanding standards for guest experience, presentation, communication, and operational excellence. A Sales Coordinator contributes behind the scenes by helping the commercial team maintain client relationships, organize sales activity, and convert business opportunities into bookings and events. The company typically offers structured hospitality experience, training opportunities, and exposure to international hotel operations.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah, with extensive coastlines and resort destinations. Hospitality, tourism, aviation, retail, events, finance, technology, healthcare, and construction provide many employment opportunities. UAE culture combines Islamic traditions, Emirati heritage, and a highly international expatriate population. Life is modern and convenient, with excellent shopping, dining, transport, beaches, and entertainment, although summer temperatures are extremely high. Most foreign employees need an employer-sponsored residence visa, work permit, medical examination, and Emirates ID; employers normally arrange the main process. Emirati nationals do not require expatriate sponsorship and may benefit from Emiratisation initiatives. Relocating candidates should review the employment contract, accommodation or housing allowance, health insurance, transport, working hours, and end-of-service benefits. Costs vary considerably, with Dubai and Abu Dhabi generally more expensive than other emirates.
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