The Service Manager – Sous Chef supports the Executive Chef in managing daily kitchen operations, food preparation, service standards, and team performance. Candidates should have formal culinary training and several years of experience in a hotel, resort, or high-volume restaurant, preferably in a supervisory or sous chef position. Strong knowledge of food safety, hygiene, cost control, menu execution, and kitchen organization is expected. The successful candidate should be hands-on, dependable, and able to lead multicultural teams during busy service periods. Good communication, leadership, creativity, and the ability to maintain consistent quality under pressure are essential. Flexibility to work shifts, weekends, and public holidays is also required.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, and carefully designed guest experiences. Its Malaysian properties include luxury city hotels and island or resort destinations, offering accommodation, dining, wellness, events, and leisure services. Shangri-La places strong emphasis on employee development, teamwork, cultural awareness, and operational excellence. Culinary roles typically involve working in professional kitchens serving international guests, with opportunities to develop expertise across restaurants, banquets, room service, and specialty dining outlets. The group generally looks for candidates who are service-minded, disciplined, adaptable, and committed to maintaining luxury hospitality standards.
Malaysia offers attractive hospitality opportunities in destinations such as Langkawi, Penang, Pangkor, Redang, Perhentian, and Tioman, as well as in Kuala Lumpur and other mainland cities. Resort jobs are common in food and beverage, culinary operations, housekeeping, front office, wellness, and activities. Malaysian culture is multicultural, combining Malay, Chinese, Indian, and indigenous traditions, with English widely used in hotels. Island living is relaxed and outdoors-oriented, with beaches, diving, tropical weather, and a lower cost of living than many international resort destinations, although remote islands may have limited transport and services. Foreign employees generally need an employer-sponsored Employment Pass, and the hiring company normally handles the application. Candidates should secure a written contract, confirm accommodation and benefits, and check medical, insurance, and travel arrangements before relocating.
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